Description

Overview

This course will introduce and explain the standards that fully support the implementation of Accessibility for Ontarians with Disabilities Act (AODA). This course will spread awareness and advance full participation of people with disabilities in all aspects. Specifically, it will serve as guide on how you and you employees can support the special needs of people with disabilities; encourage and welcome their involvement in their respective domains. Identify the accessibility standards for information and communications, employment, transportation and built environment and their compliance concerns.

Who Needs Accessibility for Ontarians with Disabilities Act (AODA) Learning?

All workers and supervisors

Course Outline

Compliance Requirements

• Accessibility Training
• Record keeping
• Accessibility policy
• Accessibility plan

Information and Communications Standards

• Communication factors
• Websites and web content
• Accessible formats and communication support
• Emergency procedures

Employment Standards

• Recruiting
• Interviewing
• Hiring
• Accommodations
• Career development
• Individual accommodation plans
• Individualized emergency response plans
• Assistance methods and equipment
• Emergency alerts and signage
• Exit routes
• Training
• Return to work process

Transportation Standards

• Training
• Accessible equipment
• Fares
• Conventional transportation
• Transit stops
• Priority seating
• Announcements
• Technical requirements
• Service disruptions
• Storage
• Specialized transportation
• Service delays
• School transportation

Design of Public Spaces Standards

• Public spaces
• Recreational trails and beach access routes
• Outdoor public eating and play areas
• Outdoor play areas
• Outdoor paths of travel
• Accessible parking
• Maintenance of public spaces

Customer Service Standards

• Customer service training
• Providing customer service for people with disabilities
• General communication tips
• Situational examples and suggestions
• Accessibility features
• Service animals
• Support persons
• Accessible feedback