Workplace Violence & Harassment in Healthcare OLE





 Workplace violence and harassment is a serious problem in the healthcare sector, threatening the wellbeing of workers. This course presents background information on violence and harassment in healthcare, with a focus on preventing incidents of violence and harassment in the workplace.

Who Needs Workplace Violence and Harassment in the Healthcare sector Training?

Management and employees in the healthcare sector will benefit from this course.

Course Outline

Introduction to Violence in Healthcare

  • Definition of workplace violence
  • Workplace violence in healthcare
  • Impact of violence in healthcare
  • Rights and responsibilities
  • Laws and policies

Identify and Assess Risks of Violence

  • Violence risk assessment
  • Employee surveys
  • Data review
  • Physical, patient-related, work setting, and organizational risks
  • Risks unique to healthcare
  • Hazards and risk levels

Violence Prevention Program

  • Universal precautions for workplace violence
  • Components of violence prevention program
  • Training
  • Procedures
  • Reporting system
  • Security system
  • Communication system
  • Interventions/control measures

After a Violent Incident

  • Management response post-incident
  • Reporting violent incidents
  • Processing incident
  • Response team
  • Coping strategies

Safety Tips for Healthcare Workers

  • Watch for signs of violence
  • Help diffuse anger
  • What not to do
  • Stay alert
  • Self-settling strategies

Harassment in Healthcare

  • Definitions of harassment and sexual harassment
  • Examples of harassment and sexual harassment
  • Effects of harassment
  • Reporting harassment
  • Investigating harassment