Conflict Resolution in the Office

This online Conflict Resolution in the Office discusses the techniques and strategies that can be used to limit the damage and disruption conflict can sometimes cause in the workplace. Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. The good news about conflict is that it is usually based on caring. The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. This course shows employees that when difficult situations are dealt with in a calm and unemotional way, compromise and collaboration are possible… and a lot can be gained from resolving a conflict. Areas included in the course include the consequences of conflict and how it can disrupt the workplace, how resolving workplace conflict is an integral part of everyone’s job, common causes of workplace conflict and how to recognize them, diffusing disagreements before they get out of hand, the damage that escalating conflict and violence can do to an organization, how collaboration can be a voluable tool in resolving conflicts, how to apply proven conflict resolution techniques and strategies, and more. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-effective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood… and retained.

This online Conflict Resolution in the Office course covers the following topics:

• Understanding workplace conflict
• Responses that can make things worse
• Resolving conflicts effectively
• How to handle a confrontation
• And more

Approximately 30 minutes

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to pass this course. The course is able to be taken three times in efforts to achieve the pass mark. Printable resources are available in the form of a comprehensive student manual. The manual is a valuable resource for future use and knowledge retention.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.